COVID-19 - Update from Sweet and Nostalgic
We have been open for business through the Covid-19 pandemic, and you are welcome to continue to place orders with us. We have experienced unprecedented demand, but have been able where possible to dispatch stock orders same day. More information is available on the royal mail website regarding the work they are doing to keep the delivery network active.
Further to recent updates from the government to ease out of the lockdown, we expect our supply chain to be able to improve, and out of stock items will be replenished. Please feel free to contact us if you have any queries.
Current Products / Services Unavailable or with Longer Lead Times
Jumbo Signs - (Supplier has reopened with a reduced workforce, expect order to take 3-5 days minimum)
Personalised Gifts - (Our Specialist print partner is operational, but with slightly longer lead times +2-3 days)
Special Delivery - (Royal Mail cannot guarantee Next Day Delivery)
Next Day Courier Delivery - (We will still offer our 1-2 Day Courier Option)
International Deliveries - We have now opened up Delivery to EU Countries, but Rest of World Shipments are still suspended.
Any queries please feel free to contact us.
Our thoughts go out to everyone who has been impacted by COVID-19. We are so thankful to those around the world who are working hard to contain the virus. Thank you for continuing to support us during this difficult and confusing time.
We wanted to share the steps we are taking to ensure we stay safe whilst providing you with our gifts. We are paying close attention to the advice provided by our government and fortunately as a small business, have the capacity to act quickly when things change.
At the moment, our warehouse and office are taking extra safety precautions, and there are no issues at present. Please be aware that due to some items in our range being sourced from partner suppliers, we cannot control the effect of issues they might be experiencing, this might have an increased lead time on items such as our Personalised Gifts. We are doing our best to work with our supply chain and continue to replenish stock.
Thank you for your continued support, we will do our very best to send out your orders as quickly and as safely as possible and continue to update you if anything changes. Please remember that we are all in this together; check in with your neighbours, stay safe and look out for each other.
Mark - Sweet and Nostalgic